Global Reporting Initiative+Customer satisfaction survey results reported for major product or service (G4-PR5-a2)
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Customer satisfaction survey results reported for major product or service (G4-PR5-a2)

Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about a major product or service category?

Companies Values

AccorHotels

2015 = Unknown /Yes,No

Unilever

2016 = Unknown /Yes,No

Ferrero International

2015 = Unknown /Yes,No

Advanced Chemical Industries Ltd - ACI

2016 = Unknown /Yes,No

L'Oreal

2015 = Unknown /Yes,No

Alpina Foods

2015 = Unknown /Yes,No

GlaxoSmithKline

2016 = Unknown /Yes,No

American Express Global Business Travel

2015 = Yes /Yes,No

UniCredit Group

2016 = Yes /Yes,No

Sodexo

2016 = Yes /Yes,No

Royal Bank of Scotland Group plc

2015 = Yes /Yes,No

BRF Brasil Foods

2015 = Yes /Yes,No

DNB Financial Corporation

2016 = Yes /Yes,No

Sompo Holdings, Inc.

2016 = Yes /Yes,No

Hilton Worldwide Holdings

2017 = Yes /Yes,No

Ajinomoto

2016 = No /Yes,No

Louis Vuitton Malletier SA (LVMH)

2015 = No /Yes,No

Korea Agro - Fisheries & Food Trade Corporation

2015 = No /Yes,No

Mountain Equipment Co-op

2015 = No /Yes,No

BNP Paribas

2015 = No /Yes,No

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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Category
Options:

Yes and No


About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR5 - 'Results of surveys measuring customer satisfaction about a major product or service category'.

Customer satisfaction is one measure of an organization’s sensitivity to its customers’ needs and preferences and, from an organizational perspective, is essential for long-term success. In the context of sustainability, customer satisfaction provides insight into how the organization approaches its relationship with one stakeholder group (customers). It may also be used in combination with other sustainability measures.

Customers’ needs and preferences may differ by gender and other diversity factors. Customer satisfaction may provide insights into the degree to which an organization considers the needs of other stakeholders.

Methodology

This metric is looking for reporting on the results of surveys measuring customer satisfaction about a major product or service category.

For WikiRate researchers:

  • Identify whether the company reports results of surveys measuring customer satisfaction about a major product or service category.

  • For any survey results reported, identify the product or service category, or locations of operations to which they apply, and note these in the comments.

  • If the company reports results or key conclusions of customer satisfaction surveys about major product or service category, answer Yes.

  • If the company doesn’t report the results, answer No.

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