Consumer and Product Responsibility

Consumer and Product Responsibility



Product Responsibility Performance Indicators address the elements of a reporting organization’s products and services that directly affect customers: health and safety, information and labeling, customer privacy and marketing & communication. Organizations are expected to exercise due care in the design of their products and services to ensure they are fit for their intended use and do not pose unintended hazards to health and safety. In addition, communications related to both products and services and users need to take into consideration the information needs of customers and their rights to privacy (Source: GRI).


Health and safety
Court judgment on failure to act in accordance with regulations or laws, categorized by the nature of the laws or regulations breached (Source: ...

Information and labeling
Information and labeling are used synonymously and describe communication delivered with the product or service describing its characteristics (Source: GRI).

Customer Privacy
The right of the customer to privacy and personal refuge, including matters such as the protection of data, the use of information/data only for its ...

Marketing and communication
The combination of strategies, systems, methods, and activities used by an organization to promote its reputation, brands, products, and services to target audiences. Marketing communications ...