When brands publish contact details for their sustainability team this demonstrates that they are open to dialogue between the brand and its customers and stakeholders.
A note on the scoring system

Wikirate has a standardised 10-point scoring system making it possible to compare company scores across different benchmarks. On Wikirate.org, the Fashion Transparency Index scoring system, where each company can get a maximum of 250 points, has been converted to the 10-point scoring system - with 10 being the highest a company can score and 0 being the lowest. These company scores can also be translated to percentages e.g. if a company has scored 2.5 out of 10 on Wikirate, they have achieved 25% of the 250 points in the Fashion Transparency Index.