Question: Does the company indicate that it has one or more channel(s)/mechanism(s), or participates in a shared mechanism, accessible to all external individuals and communities who may be adversely impacted by the company (or individuals or organizations acting on their behalf or who are otherwise in a position to be aware of adverse impacts), to raise complaints or concerns?
Answer:
No
19310739
World Benchmarking Alliance
Shiseido Group
2024
Unverified - Added by Steward
The company discloses that it has established whistleblowing and consultation hotlines at each regional affiliate for employees to report all forms of misconduct, including harassment and bribery, any potential misconduct and violation of Code of Conduct and Ethics. Moreover, it discloses that the hotlines allows the whistleblower to report concerns anonymously, however, it is unclear whether the channel is accessible to all external individuals and communities with an option to report concerns anonymously or identify themselves.