World Benchmarking Alliance+CSI.8.A Grievance Mechanisms for External Individuals and communities+Pfizer+2022

Question: Does the company indicate that it has one or more channel(s)/mechanism(s), or participates in a shared mechanism, accessible to all external individuals and communities who may be adversely impacted by the company (or individuals or organizations acting on their behalf or who are otherwise in a position to be aware of adverse impacts), to raise complaints or concerns?

Answer:

Yes

Wikirate ID: 18702765

Metric Designer: World Benchmarking Alliance

Metric Title: CSI.8.A Grievance Mechanisms for External Individuals and communities

Company: Pfizer

Year: 2022

Status:

Verified by Steward

World Benchmarking Alliance

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Comments

The company discloses a website, an email address, phone number, fax number and mail address for reporting grievances, further, on visiting the website, it is clear that the channel is open for anyone to make a report and there is a choice for the complainant to either remain anonymous or identify themselves.