URB-A.05.D - At-Risk and Vulnerable Stakeholder Engagement
Does the company describe how it engages with at-risk or vulnerable affected stakeholders?
About the data
The WBA Urban Benchmark measures and ranks the world's most influential companies on their efforts to shape sustainable, inclusive and resilient urban environments, tracking how companies address essential urban needs while respecting planetary boundaries across dimensions including decent work and human rights, environmental and climate impacts, social inclusion, and sustainability leadership. The 2026 edition assessed 300 companies across four key industries shaping urban environments: real estate, construction and engineering, transport, and utilities. Companies were scored on 24 urban-specific indicators plus 18 core social indicators, spanning four measurement areas: sustainable governance, inclusive cities, healthy cities, and climate change and resilient cities. The benchmark is designed to incentivise the private sector to take adequate responsibility for its role in ensuring affordable, safe and inclusive urban environments for all. More information can be found here.
Methodology
The planning, development, management and delivery of urban infrastructures and
services must reflect the aspirations and concerns of all residents, customers and users affected by
their provision, or lack thereof. Particular attention must be paid to the participation of marginalised
groups and minorities to ensure no one is left behind. Participatory approaches should aim for
collaborative planning, including formal and direct engagement with local communities. The
outcomes of these deliberations must be transparently disseminated, and companies must disclose
how they address the issues raised.
Research Guidance
The company discloses marginalised, vulnerable and/or indigenous stakeholders or their representatives it engages with in areas where its current or proposed operations may impact these stakeholders.
Additionally, it discloses at least two systematic actions that demonstrate how it engages with such stakeholders.
These actions could refer to any phases of the engagement process, including stakeholder identification for every project or the company's responses to key issues raised by vulnerable groups.
If the company claims that no vulnerable or marginalised groups are involved, it should provide a clear methodology or process to substantiate this statement.
services must reflect the aspirations and concerns of all residents, customers and users affected by
their provision, or lack thereof. Particular attention must be paid to the participation of marginalised
groups and minorities to ensure no one is left behind. Participatory approaches should aim for
collaborative planning, including formal and direct engagement with local communities. The
outcomes of these deliberations must be transparently disseminated, and companies must disclose
how they address the issues raised.
Research Guidance
The company discloses marginalised, vulnerable and/or indigenous stakeholders or their representatives it engages with in areas where its current or proposed operations may impact these stakeholders.
Additionally, it discloses at least two systematic actions that demonstrate how it engages with such stakeholders.
These actions could refer to any phases of the engagement process, including stakeholder identification for every project or the company's responses to key issues raised by vulnerable groups.
If the company claims that no vulnerable or marginalised groups are involved, it should provide a clear methodology or process to substantiate this statement.
License
Topics
Framework Mappings
Value Type
Category
Options
Yes
No
Assessment
Steward Assessed
Report Type
Aggregate Data Report