Digital literacy covers the proficiencies needed to carry out fundamental digital tasks, such as using a computer keyboard or smartphone touchscreen, managing privacy settings, sending emails, searching the web or filling out an online form. These skills allow users to communicate with others and access online commerce and public and financial services.xv Digital literacy also encompasses important security skills, such as protecting privacy, minimising the digital trail left on social media and elsewhere and distinguishing between fact and misinformation.
Without digital literacy, many people are unable to use digital technologies. This predominantly impacts women, people with no or little level of education, the elderly and low-income groups. The lack of digital literacy among vulnerable and marginalised groups is a missed opportunity for digital companies. It is in companies’ interest to support programmes that build the digital skills of these potential customers.


Research Guidance:

The company provides evidenceof the changes that happen tovulnerable groups, organisationssupported,the company employees,or company businessas a result ofthe digital literacyprogramme..The company maydiscloseone or more of the following:
- Evidence oftheprogressmade toward the programme‚sstatedgoals or targets. This may include interim updates showing how the programme is tracking against milestones across time, coverage goals, or other indicators of planned progress.
- Evidence of outcome or impact data, comparing results to a baseline measurement taken before the programme began.
- Findings of internal or external monitoring efforts, including: the methods used (e.g. surveys, interviews, usage data, case studies), sources of data,limitationsor context for interpreting the results.
In best-case disclosures, the company may provide results from a third-party evaluation, such as an impact assessment comparing with a control group or other inferential methods, which enhances the credibility and robustness of the data