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"We identified 7 instances through the Modern Slavery and Exploitation Helpline Business Portal, where there were indicators of labour exploitation which required further investigation. We undertook further action in all these cases, and corrective actions were put in place.

An investigation was brought to our attention through our corporate communication channels around working conditions and employment practice in a C&H factory. We engaged directly and remediation is in process

HOME TEXTILE FACTORY INVESTIGATION

In October 2020 we were contacted by the BBC to highlight an investigation based on information from Action Aid, who had been working for 18 months interviewing female workers in the garment industry in India, addressing working conditions and employment practices generally. Workers from one of our home textile supplier factories, JVS, were included in these interviews and the issue of involuntary overtime was raised. We engaged directly with Action Aid to understand the evidence and then worked collaboratively with several other brands also sourcing from JVS. The factory in question created a comprehensive remediation plan and engaged an independent organisation to help implement improvements including restructure & training of the HR team; review and amendment of all policies and procedures; establishment of a new Grievance Committee; appointment of an Employee Engagement Manager and a Welfare Officer; and implementing an Employee Helpdesk. This comprehensive remediation plan is now well underway, and the Leadership Training Programme will continue throughout 2021."