The company report KPIs.

pg. 42

Pg 40

"Although there is still a long way to go, we are proud of our work and achievements over the past year, particularly to support our supply chains facing the humanitarian crisis caused by the Covid-19 pandemic.

We are working hard to develop better internal tools and measurements to gauge the effectiveness of our programmes, but we also seek feedback from external stakeholders.

Prevention is an important tool, though the success of this is often difficult to measure. Through our work within our own operations and undertaking third-party assessments on our own processes and procedures, we did not identify any major human rights concerns, which gives us a level of assurance that our procurement of labour in our operations and supply chains is reasonably effective. However, we must not be complacent.

We place a great deal of importance on how effectively we are able to identify concerns within our supply chains, or operations, specifically people who are victims of human rights abuses. We also focus on how efficiently we react to these cases in terms of speed and victim support.

We know that risk assessments and compliance programmes on their own will not prevent human rights abuses in our supply chains, but they do provide insight into risk areas and give us the opportunity to be able to investigate further and support our supply chains where there are gaps. For example, ethical audits within our food supply chains have picked up the non-conformances (NCs) listed in Table 8 (page 42), which are often hidden issues and can also be related to forced labour indicators, as defined by the ILO. During the next reporting cycle, we plan to report these details for our general merchandise sites too."