updated over 1 year ago by Abigail Munroe
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pg. 9
"In addition, we were able to appreciably decrease exposure to such risks in our call centre operations by ceasing operations in South Africa (a high-risk country) and by increasing the level of direct and frequent observations in our call centre in the Philippines (also a high-risk country) via the engagement of an ENGIE resource locally."
pg. 6
"we engaged an internal ENGIE resource in our high-risk call centre operations in the Philippines to monitor and audit supplier performance"
On page 10 there is a table which sets out risks by category, and these cover geographic location, industry, resource (electrics), and workforce (child and migrant workers)