nes Group - employees 2012-2020 Published by Erick Burgueño Salas , Jul 21, 2021 American Airlines had 102,7000 employees in its 2020 fiscal year. American Airlines Group American Airlines is one of the leading airlines in the United States. With its headquarters in Fort Worth, Texas, it is the largest airline in the world in respect to its fleet size, revenue, passengers carried, and number of destinations. In 2019, about 215.18 million passengers boarded an American Airline airplane. Their passenger travel segment generated almost 38.83 billion U.S. dollars in revenue in that year. Regionally, most of their revenue came from their domestic flights, with over 30 billion U.S. dollars in revenue. U.S. passenger airlines Due to the large geographic size of the United States, flying is one of the most common forms of transportation. In 2018, over 888 million passengers were carried domestically or internationally by a U.S. airline. Customer satisfaction is an important part in the airline business. For a business to succeed, they must have high customer satisfaction. The American Customer Satisfaction Index determines on a scale of 0 to 100 how happy customers are based on the quality of goods and services purchased in the United States. In 2019, American Airlines received a score of 73. Alaska Airlines had the highest score out of all major airlines, with a score of 80. Read more Number of American Airlines Group employees from FY 2012 to FY 2020