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  3. Global Reporting Initiative+Customer satisfaction survey results reported for organization (G4-PR5-a1)+L'Oreal+2015
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Question: Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about the organization as a whole?
Answer:
No
2898143
Global Reporting Initiative
Customer satisfaction survey results reported for organization (G4-PR5-a1)
L'Oreal
2015
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updated almost 7 years ago by Emily Verbeem
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No mention of a survey but there is mention of quality improving across the Quality has improved across the entire cycle, from design and production through to distribution. This resulted in a sharp drop in customer claims in 2015, which stood at 51 per one million products.

Emily Verbeem.....2017-05-21 20:49:59 UTC