Global Reporting Initiative+Customer satisfaction survey results reported for organization (G4-PR5-a1)
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Customer satisfaction survey results reported for organization (G4-PR5-a1)

Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about the organization as a whole?
Company
Industry
Project
search
Year
Answer
Filtered answers
27 Known
+ 3 Unknown
= 30 Total results
Companies Values
Korea Agro - Fisheries & Food Trade Corporation
Yes
Yes,No 2015
UniCredit Group+image
UniCredit Group
Yes
Yes,No 2016
Sodexo+Image
Sodexo
France
Yes
Yes,No 2016
Kangwon Land+Image
Kangwon Land
Yes
Yes,No 2012
Resona Holdings+Image
Resona Holdings
Yes
Yes,No 2012
Lotte Shopping+Image
Lotte Shopping
Yes
Yes,No 2014
BRF Brasil Foods
Yes
Yes,No 2016
DNB Financial Corporation+Image
DNB Financial Corporation
Pennsylvania (United States)
Yes
Yes,No 2016
Novo Nordisk+image
Novo Nordisk
Denmark
Yes
Yes,No 2016
Air France+Image
Air France
France
Yes
Yes,No 2016
Remy Cointreau Group+Image
Remy Cointreau Group
France
Yes
Yes,No 2016
Coca-Cola Hellenic Bottling Company+image
Coca-Cola Hellenic Bottling Company
Switzerland
Yes
Yes,No 2016
Mountain Equipment Co-op+Image
Mountain Equipment Co-op
Quebec (Canada)
Yes
Yes,No 2015
Novozymes+Image
Novozymes
Denmark
Yes
Yes,No 2016
Hilton Worldwide Holdings+Image
Hilton Worldwide Holdings
Virginia (United States)
Yes
Yes,No 2015
Sompo Holdings, Inc.+Image
Sompo Holdings, Inc.
Yes
Yes,No 2016
Ferrero International+Image
Ferrero International
Luxembourg
Unknown
Yes,No 2015
The Coca Cola Company+image
The Coca Cola Company
Georgia (United States)
Unknown
Yes,No 2013
Advanced Chemical Industries Ltd - ACI
Bangladesh
Unknown
Yes,No 2016
Puma+image
Puma
Germany
No
Yes,No 2016

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Metric Type
Researched
Designed By
Topics
Value Type
Category
Unit
Range
Options
Yes
No
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR5 - 'Results of surveys measuring customer satisfaction for the organization as a whole'.

Customer satisfaction is one measure of an organization’s sensitivity to its customers’ needs and preferences and, from an organizational perspective, is essential for long-term success. In the context of sustainability, customer satisfaction provides insight into how the organization approaches its relationship with one stakeholder group (customers). It may also be used in combination with other sustainability measures.

Customers’ needs and preferences may differ by gender and other diversity factors. Customer satisfaction may provide insights into the degree to which an organization considers the needs of other stakeholders.

Methodology

This metric is looking for reporting on the results of surveys measuring customer satisfaction for the organization as a whole.

For WikiRate researchers:

  • Identify whether the company reports results of surveys measuring customer satisfaction for the organization as a whole.

  • For any survey results reported, identify the product or service category, or locations of operations to which they apply, and note these in the comments.

  • If the company reports results or key conclusions of customer satisfaction surveys about the organization as a whole, answer Yes.

  • If the company doesn’t report the results, answer No.