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  3. Global Reporting Initiative+Customer satisfaction survey results reported for major product or service (G4-PR5-a2)+Air France+2015
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Question: Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about a major product or service category?
Answer:
No
2905044
Global Reporting Initiative
Customer satisfaction survey results reported for major product or service (G4-PR5-a2)
Air France
2015
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updated almost 7 years ago by Abbas Jeraj
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Page 64 refers to several customer satisfaction surveys and programs in place to collect consumer data i.e. Quality Observer Program, eSCORE, Call Centres, Websites, and social media. Yet, no results are published for key results aside from the number of participants.

Abbas Jeraj.....2017-05-28 15:21:17 UTC