Global Reporting Initiative+Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)+Shiseido Group+2016

Question: Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about significant locations of operation?

Answer:

Yes

WikiRate ID: 2900568

Metric Designer: Global Reporting Initiative

Metric Title: Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)

Company: Shiseido Group

Year: 2016

Status:

Verified by Community

updated about 7 years ago by Serena Pece

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P168 - "In Japan, Shiseido gathers customer feedback in various ways. Approximately 110,000 opinions and inquiries (about our products [73%], about shops carrying our products [16%]) are directed annually to the Consumer Information Centre"

Serena Pece.....2017-05-23 05:56:50 UTC