Global Reporting Initiative+Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)
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Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)

Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about significant locations of operation?
Company
Industry
Project
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Year
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Filtered answers
21 Known
+ 6 Unknown
= 27 Total results
Companies Values
UniCredit Group+image
UniCredit Group
Yes
Yes,No 2016
Korea Agro - Fisheries & Food Trade Corporation
Yes
Yes,No 2015
Sodexo+Image
Sodexo
France
Yes
Yes,No 2016
BNP Paribas+image
BNP Paribas
France
Yes
Yes,No 2015
Shiseido Group+image
Shiseido Group
Yes
Yes,No 2016
BRF Brasil Foods
Yes
Yes,No 2016
Sompo Holdings, Inc.+Image
Sompo Holdings, Inc.
Yes
Yes,No 2016
AccorHotels+Image
AccorHotels
Unknown
Yes,No 2015
Ajinomoto+Image
Ajinomoto
Unknown
Yes,No 2016
Ferrero International+Image
Ferrero International
Luxembourg
Unknown
Yes,No 2015
Advanced Chemical Industries Ltd - ACI
Bangladesh
Unknown
Yes,No 2016
DNB Financial Corporation+Image
DNB Financial Corporation
Pennsylvania (United States)
Unknown
Yes,No 2016
GlaxoSmithKline+image
GlaxoSmithKline
United Kingdom
Unknown
Yes,No 2016
Puma+image
Puma
Germany
No
Yes,No 2016
Air France+Image
Air France
France
No
Yes,No 2015
Sumitomo Mitsui Financial+Image
Sumitomo Mitsui Financial
Japan
No
Yes,No 2016
Royal Bank of Scotland Group plc+image
Royal Bank of Scotland Group plc
United Kingdom
No
Yes,No 2015
Mountain Equipment Co-op+Image
Mountain Equipment Co-op
Quebec (Canada)
No
Yes,No 2015
Diageo+image
Diageo
United Kingdom
No
Yes,No 2015
Takeda Pharmaceutical+image
Takeda Pharmaceutical
No
Yes,No 2016

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Metric Type
Researched
Designed By
Topics
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Category
Options:

Yes and No


About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR5 - 'Results of surveys measuring customer satisfaction about significant locations of operation'.

Customer satisfaction is one measure of an organization’s sensitivity to its customers’ needs and preferences and, from an organizational perspective, is essential for long-term success. In the context of sustainability, customer satisfaction provides insight into how the organization approaches its relationship with one stakeholder group (customers). It may also be used in combination with other sustainability measures.

Customers’ needs and preferences may differ by gender and other diversity factors. Customer satisfaction may provide insights into the degree to which an organization considers the needs of other stakeholders.

Methodology

This metric is looking for reporting on the results of surveys measuring customer satisfaction about significant locations of operation.

For WikiRate researchers:

  • Identify whether the company reports results of surveys measuring customer satisfaction about significant locations of operation.

  • For any survey results reported, identify the product or service category, or locations of operations to which they apply, and note these in the comments.

  • If the company reports results or key conclusions of customer satisfaction surveys relating to information about significant locations of operation, answer Yes.

  • If the company doesn’t report the results, answer No.

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