Digital Rights Data Sprint+Image
Are the policies for postpaid mobile presented in an understandable manner?
Metric Type
Value Type
Research Policy
Designer Assessed
Report Type
Code of Conduct
Privacy Policy Document

The company should offer privacy policies that are easy to find and easy to understand.

Privacy policies address how companies collect, manage, use, and secure information about users as well as information provided by users. Given this, we expect companies to ensure that users can easily locate the policy and to make an effort to help users understand what they mean.


We expect a company to take steps to help users understand the information presented in their documents. This includes, but is not limited to, providing summaries, tips, or guidance that explain what the terms mean, using section headers, readable font size, or other graphic features to help users understand the document, or writing the terms using readable syntax.

Note: Terms of Service are not included in this indicator since they are covered in separate indicators in the “Freedom of Expression” section.


Potential sources:

  • Company privacy policy

  • Company data use policy