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F1.2 Access to terms of service - Prepaid Mobile

Are the terms of service for the company’s prepaid mobile services available in the language(s) most commonly spoken by the company’s users?
Metric Type
Score
Scored Metric

Formula
Value Score
Yes 10
Partial 5
No 0

About

The company should offer terms of service that are easy to find and easy to understand.

A company’s terms of service outline the relationship between the user and the company. The terms contain rules for what activities and content users are permitted to engage in and share on a company’s services, as such these terms directly impact if and how users can exercise their freedom of expression rights. Companies can also take action against users for violating the conditions described in the terms. Given this, we expect companies to ensure that users can easily locate these terms and understand what they mean.


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