The company should offer terms of service that are easy to find and easy to understand.
A company’s terms of service outline the relationship between the user and the company. The terms contain rules for what activities and content users are permitted to engage in and share on a company’s services, as such these terms directly impact if and how users can exercise their freedom of expression rights. Companies can also take action against users for violating the conditions described in the terms. Given this, we expect companies to ensure that users can easily locate these terms and understand what they mean.
A document that is “easy to find” should be located on the home page of the company or service, or at most, on a page that is one or two clicks away from the home page.
In the comment to the metric value provide an explanation of where and how you found the document(s).
Note: Privacy policies are not included in this indicator since they are covered in separate indicators in the “Privacy” section.
Company acceptable use policy, community guidelines, rules, etc.