Digital Rights Data Sprint+F1.1 Access to terms of service - Fixed Line Broadband
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F1.1 Access to terms of service - Fixed Line Broadband

Are the company’s fixed line broadband terms of service easy to find?
Company
Industry
Project
search
Year
Metric_value
Filtered answers
5 Known
+ 1 Unknown
= 6 Total results
Companies Values
Teliasonera+Image
Teliasonera
Finland
Yes
Yes,Partial,No,N/A 2017
Telefonica+image
Telefonica
Spain
Yes
Yes,Partial,No,N/A 2017
Telenor India+Image
Telenor India
Unknown
Yes,Partial,No,N/A 2016
Swisscom+image
Swisscom
Switzerland
No
Yes,Partial,No,N/A 2011
Telenor+Image
Telenor
Norway
No
Yes,Partial,No,N/A 2017
Vodafone Group Plc+image
Vodafone Group Plc
United Kingdom
Partial
Yes,Partial,No,N/A 2017

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Metric Type
Researched
Designed By
Topics
Research Policy
Designer Assessed
Report Type
Terms of Service
Value Type
Category
Options:

Yes , Partial , No and N/A


About

The company should offer terms of service that are easy to find and easy to understand.

A company’s terms of service outline the relationship between the user and the company. The terms contain rules for what activities and content users are permitted to engage in and share on a company’s services, as such these terms directly impact if and how users can exercise their freedom of expression rights. Companies can also take action against users for violating the conditions described in the terms. Given this, we expect companies to ensure that users can easily locate these terms and understand what they mean.

Methodology

A document that is “easy to find” should be located on the home page of the company or service, or at most, on a page that is one or two clicks away from the home page.

In the comment to the metric value provide an explanation of where and how you found the document(s).

Note: Privacy policies are not included in this indicator since they are covered in separate indicators in the “Privacy” section.

Definition(s):

  • Terms of Service – This document may also be called Terms of Use, Terms and Conditions, etc. The terms of service “often provide the necessary ground rules for how various online services should be used,” as stated by the EFF, and represent a legal agreement between the company and the user. Companies can take action against users and their content based on information in the terms of service.

    Source: Electronic Frontier Foundation, “Terms of (Ab)use”


Potential sources:

  • Company terms of service, terms of use, terms and conditions, etc.

  • Company acceptable use policy, community guidelines, rules, etc.

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