Grievance Resolution Communication
About the data
This metric is part of a Clean Clothes Campaign project to investigate wages in apparel supply chains. The project is funded by the European Commission and comprises research, campaigning, capacity building and advocacy around an innovative tool called Fashion Checker.
Fashion Checker enables users to see at a glance which fashion brands and retailers have the largest gaps between their public commitments on wages, what workers are actually paid, and what they should be paid to be earning a Living Wage in their regional context.
The aim of the project is to empower workers and workers’ organisations to advocate for their rights and equip consumers with the knowledge/evidence that will enable them to make responsible and sustainable shopping decisions, and to hold brands accountable. The resulting increased transparency and traceability, along with the empowerment of workers, trade unions and CSOs, will lead to concrete improvements in these global supply chains.
Methodology
This metric is asking whether the company publicly communicates how grievances are addressed, in line with the OECD Guidelines.
The OECD guidelines state that companies should:
- track grievances and provide information about the functioning of the grievance mechanism
- publish the types of complaints received, the results of grievance processes, and the lessons learned, while respecting the confidentiality of complainants.
Start by searching on the company’s website and within their published documents such as policy documents, annual reports and sustainability reports.
Keywords and Search Terms
- Grievances
- Grievance mechanism
- Remediation
Answer Input
Always include the page number where you found the answer in the Comments field, as well as excerpts from the source where you found the information.
If the company does publicly communicate how grievances are addressed in line with the OECD Guidelines, enter the answer as 'Yes'.
If the company does not publish this information, enter the answer as 'No'.
Please note: 'Unknown' is not a possible answer for this metric.