Clean Clothes Campaign+Image
Grievance Mechanism (Webform)
What is the company's publicly available webform / contact form URL for submitting grievances?
23699597
Researched

About the data

This metric is part of a Clean Clothes Campaign project to investigate wages in apparel supply chains. The project is co-funded by the European Commission and comprises research, campaigning, capacity building and advocacy around an innovative tool called Fashion Checker.

Fashion Checker enables users to see at a glance which fashion brands and retailers have the largest gaps between their public commitments on wages, what workers are actually paid, and what they should be paid to be earning a Living Wage in their regional context.

The aim of the project is to empower workers and workers’ organisations to advocate for their rights and equip consumers with the knowledge/evidence that will enable them to make responsible and sustainable shopping decisions, and to hold brands accountable. The resulting increased transparency and traceability, along with the empowerment of workers, trade unions and CSOs, will lead to concrete improvements in these global supply chains.

This metric is asking for the company's publicly available webform / contact form URL for submitting grievances. If the company does not have a publicly available URL for grievances, do not answer this metric. 

Start by searching on the company’s website and within their published documents such as policy documents and sustainability reports.

Keywords and Search Terms

- Grievance mechanism
- Reporting mechanism
- Hotline / phone number

Answer Input

Always include the page number where you found the answer in the Comments field, as well as excerpts from the source where you found the information.

Topics
Framework Mappings
Value Type
Free Text
Options
Assessment
Community Assessed
Report Type
Company Website