2.5 tracking effectiveness
Does the bank verify whether adverse human rights impacts are being addressed, by tracking the effectiveness of its response?
About the data
The BankTrack Global Human Rights Benchmark is an independent assessment of the world’s largest commercial banks, measuring how they respect human rights in their policies, practices, and business relationships. Built on the UN Guiding Principles on Business and Human Rights, the benchmark evaluates banks across key themes, including policy commitments, due diligence, remedy, and specific issues such as the protection of human rights defenders, free, prior, and informed consent, and environmental rights.
Why this metric is important: As outlined in the official guidance to the UN Guiding Principles: “what gets measured gets managed”. Tracking and measuring if specific actions are successful in addressing impacts is a crucial aspect of a comprehensive due diligence process. Banks ought to have systems in place to verify their responses to identified impacts are effective and their actions are making a difference. Transparent disclosure of what these systems entail demonstrates to stakeholders that the bank takes addressing impacts seriously and holds itself account- able for meaningful action.
Why this metric is important: As outlined in the official guidance to the UN Guiding Principles: “what gets measured gets managed”. Tracking and measuring if specific actions are successful in addressing impacts is a crucial aspect of a comprehensive due diligence process. Banks ought to have systems in place to verify their responses to identified impacts are effective and their actions are making a difference. Transparent disclosure of what these systems entail demonstrates to stakeholders that the bank takes addressing impacts seriously and holds itself account- able for meaningful action.
Methodology
Requirements for full and half score:
Full score: The bank describes a process for tracking the effectiveness of its response to adverse human rights impacts to verify whether they are being addressed. This process details indicators and draws on feedback from internal and external sources, including affected stakeholders. It is applicable across the bankʼs entire business operations, including impacts linked to the bankʼs finance.
Half score: For example, the bank describes a process for tracking effectiveness of its response to adverse human rights impacts, but: this is limited in scope to impacts arising from certain business activities or sectors; indicators are not detailed; or the process does not include feedback from internal and external sources.
Full methodology can be found in the report.
Full score: The bank describes a process for tracking the effectiveness of its response to adverse human rights impacts to verify whether they are being addressed. This process details indicators and draws on feedback from internal and external sources, including affected stakeholders. It is applicable across the bankʼs entire business operations, including impacts linked to the bankʼs finance.
Half score: For example, the bank describes a process for tracking effectiveness of its response to adverse human rights impacts, but: this is limited in scope to impacts arising from certain business activities or sectors; indicators are not detailed; or the process does not include feedback from internal and external sources.
Full methodology can be found in the report.
License
Topics
Framework Mappings
Value Type
Category
Options
Yes
Partially
No
Assessment
Steward Assessed