Question: Does the company give its users the right to have their personal data erased, and if so does this extend to its global operations or only users in Europe?
Answer:
No
5461165
Sussex Research Group
Apple Inc.
2019
Unverified - Added by Steward
updated over 4 years ago by Aileen Robinson

Apple state that they will only delete personal data in certain cases. They state they they may not delete personal data if they want to retain it for 'legitimate business purposes'.

"You can help ensure that your contact information and preferences are accurate, complete, and up to date by signing in to your Apple ID account page. For other personal information we hold, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if Apple is not required to retain it by law or for legitimate business purposes."

The company has a separate section in their privacy policy for international users which states that personal information of users from the EEA and Switzerland is controlled by a different company Apple Distribution International, but that Apple Inc do process this information. Apple do not make clear in this section whether European users have the right to delete their data.

It is possible that Apple provide their users with this right but this information is not made transparent and clear in their privacy policy. The company states that users must sign in to the App store to find online tools to request data deletion etc.

"Online tools for the exercise of access, deactivation/restriction, correction, or deletion requests are available on a regional basis by signing in to privacy.apple.com."

Aileen Robinson.....2019-10-10 08:55:03 UTC