They don't post exact numbers on results but they do mention an award they won based on all factors, including customer satisfaction. "Home Care Pulse, a home care industry satisfaction management firm, recognized Sodexo’s Comfort Keepers for excellence in naming the company a 2016 Endorsed National Provider. The achievement is presented to home care companies that have demonstrated a commitment to building an exceptional organization for employees, service recipients and their families. Providers earning this distinction have registered superior customer satisfaction in a number of areas, including timeliness of caregiver arrival, as promised-delivery of services and overall quality of care" (page 61).