World Benchmarking Alliance+CSI.8.A Grievance Mechanisms for External Individuals and communities+Shiseido Group+2024+Discussion

The company discloses that it has established whistleblowing and consultation hotlines at each regional affiliate for employees to report all forms of misconduct, including harassment and bribery, any potential misconduct and violation of Code of Conduct and Ethics. Moreover, it discloses that the hotlines allows the whistleblower to report concerns anonymously, however, it is unclear whether the channel is accessible to all external individuals and communities with an option to report concerns anonymously or identify themselves.