Question: Does the company indicate that it has one or more channel(s)/mechanism(s), or participates in a shared mechanism, accessible to all external individuals and communities who may be adversely impacted by the company (or individuals or organizations acting on their behalf or who are otherwise in a position to be aware of adverse impacts), to raise complaints or concerns?
Answer:
No
19369389
World Benchmarking Alliance
2023
Unverified - Added by Steward
The company discloses a postal address, a phone number and a website for reporting grievances. On visiting its website, it is clear that the channel is open for anyone to make a report and there is a choice for the complainant to either remain anonymous or identify themselves. However, complaints related to human rights can not be reported in countries like Austria.