World Benchmarking Alliance+CSI.7.A Grievance Mechanisms for Workers+JM Smucker+2023

Question: Does the company indicate that it has one or more channel(s)/mechanism(s), or participates in a third-party or shared mechanism, accessible to all workers to raise complaints or concerns related to the company?

Answer:

Yes

WikiRate ID: 18266938

Metric Designer: World Benchmarking Alliance

Metric Title: CSI.7.A Grievance Mechanisms for Workers

Company: JM Smucker

Year: 2023

Status:

Unverified - Added by Steward

Wikirate International e.V.

Germany

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Comments

The company provides a website and a phone number for reporting grievances. Also, on visiting the website, it is clear that the channel is open for anyone to make a report, and there is a choice for the complainant to either remain anonymous or identify themselves. [Webpage - EthicsPoint]