pg. 10

"Team Member Speak Up Program

An anonymous reporting channel for team members (including contractors), their family and associates to raise serious matters they don’t feel comfortable raising through other channels, including breaches of the law and/or conduct that breaches our Code of Conduct or Policies"

pg. 13

"Supplier Speak Up Policy and service

Anonymous reporting channel for direct and indirect suppliers, their family and others to raise concerns. The service can be accessed by phone in local language from key sourcing countries and is available globally online"

pg. 27

"This year, we investigated a total of 42 human rights grievances raised by workers across our indirect operations and supply chain. These matters were raised through numerous channels, including our grievance mechanism, Supplier Speak Up, media reporting, third party channels including the interim dispute resolution mechanism from Action Collaboration Transformation on Living Wages (ACT) and the International Accord, and from information received directly from complainants themselves. "