"We are judged by how we act: our reputation is upheld by how we put into practice our core values of honesty, integrity and respect for people. These values underpin our Shell General Business Principles and the Shell Code of Conduct. Our Global Helpline allows employees and stakeholders to raise concerns and report instances of potential non-compliance with our values and principles."

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell

has a business relationship (such as customers, suppliers, agents) to

raise concerns and report instances of potential

non

-

compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human

rights and provision of remedy for potential non

-

compliance are ways in which we uphold t

he Shell General Business

Principles.1