Page 12 - "Samsung offers a variety of direct and anonymous grievance channels in various languages for individuals or groups that are adversely affected by our business operations (e.g. Samsung Electronics' Global Business Ethics & Compliance system (www.sec- audit.com), corporate hotline (+82-2255-0114). Grievances are promptly investigated in line with our internal procedure and timelines to seek effective and satisfactory remedies. Upon detecting human rights abuses, we investigate their root causes and change our systems, processes, and practices if deemed necessary to prevent the recurrence of similar cases. Our grievance channels are open to internal and external stakeholders including our suppliers’ employees and civil society organizations (civilsociety@Samsung.com). While most of our channels are operated at the corporate level, we also partner with third-party organizations in select countries to provide additional channels for our employees."

Page 12 - "Filed grievances arehandled promptly in accordance with the preset procedures, and follow-up actions, such as training and policy amendments, are carried out to address root causes. Based on interviews with whistleblowers and victims, we investigate if their grievances have been properly resolved in line with the eight UNGPs and monitor if remedial actions have been taken. We make sure to prevent recurrenceby establishing relevant preventive measures and correcting business practices that may incur potential risks."

Page 14 of the Supplier Code of Conduct doucment at https://www.samsung.com/global/sustainability/digital-library/policy-document/- "Programs that ensure the confidentiality and protection of supplier and employee whistleblower are to be maintained unless prohibited by law. Suppliers should have a communicated process for their personnel to be able to raise any concerns without fear of retaliation."