pg. 7

"A key part of addressing human rights issues is ensuring grievance mechanisms are available to rights holders. As well as our own internal and external grievance mechanisms, we collaborate with others such as business partners, NGOs and authorities to improve access to remedies in our upstream supply chain, including developing third‑party non-judicial mechanisms such as worker helplines."

pg. 17

"To address labour abuses and enable workers to voice their concerns, in 2020 we continued our partnership with Verité to develop a business case for safe working and living conditions at sea. More than 33,500 workers (up from 29,400 in 2019) in Thai seafood processing facilities in Nestlé’s supply chain had access to the Issara Institute’s independent helpline and could seek assistance and support during 2020."

pg. 21

"We give everyone – both inside and outside Nestlé – the confidence to speak up to ensure we are living our values and protecting human rights.

We have two platforms for reporting grievances: the Integrity Reporting System (IRS) for internal employees, and Tell Us (now Speak Up), an independently operated system for all stakeholders."