"Kathmandu ensures there is a confidential email channel at all facilities as part of the agreed Terms of Trade with every supplier. The email address is displayed on every Kathmandu Code of Conduct." (p. 23)

"The WeChat or Zalo QR Code is now displayed on all Kathmandu Codes of Conduct which are on display and accessible to all workers. By simply scanning the code with their own mobile phones, every worker in China and Vietnam (which makes up 80% of our supply chain) can now immediately contact and communicate directly the Kathmandu CSR team in their own language and on their own device." (p. 24)

"The grievance mechanisms we have created as part of our wider social improvement program have facilitated direct contact between workers on the factory floor with the mobile phone sitting on the desk of the CSR Manager." (p. 36, focal point is CSR manager)

"Throughout the investigation and remediation efforts, the well-being of the victim(s) of the violation is safeguarded and any action taken must not in any way place the victim in any further danger or make him or her vulnerable to any retribution." (p. 51)