"The Ethics Line (formerly, the Whistle Blowing Channel), managed by the Committee of Ethics, is the main grievance and queries mechanism of the Group. Any group employee, manufacturer, supplier or third party with a direct relation and a lawful business or professional interest at all levels and in all geographies (the “Parties Concerned”) may use the Ethics Line" (page 26)

Whistleblower protection - "The Ethics Line Procedure explains and reinforces the guarantees and protective measures for the parties in the process, i.e.: (i) the utmost confidentiality; (ii) non-retaliation in respect of Parties Concerned acting in good faith; (iii) presumption of innocence and preserving the reported parties’ honour; (iv) the parties’ right to be heard; and, (v) the appropriate processing of personal data gathered in the scope of the investigation" (page 26)