page 2- Spotlight on Grievance Mechanisms: Primark box

pg. 2

“We encourage an open culture in all our dealings between employees and people with whom we come into contact. Honest communication is essential if malpractice and wrongdoing are to be dealt with effectively. Our whistleblowing policy sets out guidelines for individuals who wish to raise issues in confidence which could include forced labour concerns. We provide an external advisory service for all staff, including casual or agency staff, and make every effort to protect the confidentiality of those who raise concerns.”

“It is essential that people and organisations can raise grievances directly with us and alert us to potential breaches of our Code of Conduct.”

“directly through the Primark website: www.help.primark.com;

– through our whistleblowing facility which is available to all our employees, including casual or agency staff; and

– through confidential interviews with workers.… During the interviews, workers are informed that they can contact the Primark team at their discretion and are given direct contact details.”

The company mentions that workers are provided with contact details to get in touch with the Primark team directly. However, there is no mention of a specific person to contact.