pg. 6

"we engaged an internal ENGIE resource in our high-risk call centre operations in the Philippines to monitor and audit supplier performance"

"we extended our independent third-party assessments for all suppliers before proceeding to contract"

pg. 12

"engaging an ENGIE resource locally in our high-risk call centre operations in the Philippines to monitor and audit supplier performance. In 2021, this involved our resource arranging a survey of agents (including management) of our largest supplier of sales and customer services covering time sheet management, facility information and whistleblower information."

pg. 13

"Independent third party social, ethical and sustainability audits of targeted suppliers"

"Internal desk top audits of targeted suppliers in line with plan for reporting period."

"Site visits of outsourced functions (e.g., call centre operations)."