Pg. 12

“Issues on our sites

If an issue/incident were to occur, we will follow Selfridges’ incident and crisis management process to determine who needs to be involved in the investigation. Each incident would need to be approached differently. The victims would remain the key consideration with regards to remediation.

Issues not on our sites

Individual issues

If an issue were to occur, we will follow Selfridges’ incident and crisis management process to determine who needs to be involved in the investigation. When we become aware of individual potential issues within a partner’s supply chain, we immediately contact the relevant brand partner or supplier. This is to understand whether or not the issue has arisen in the supply of any of our own goods and services and what steps they are taking to investigate the potential issues, to support any victims, and to remedy individual instances. Each case will be different and require us to consider various factors to determine our level of involvement and support.

Systemic issues

Systemic issues which indicate a risk of forced labour are most likely to be raised to our attention by the investigation of individual issues or investigative journalism reports. We consider how any issues may affect the focus of our risk assessment and due diligence processes. One example of this is spotlighted below:

Forced labour in the cotton industry

There are sadly systemic human rights abuses associated with cotton production throughout the world. Our self-assessment questionnaire identifies suppliers of cotton and asks for detail on provenance and processes in place to prevent the occurrence of forced labour. Depending on a brand or suppliers response, follow-up conversations are held accordingly.”

Removed Work Remediation. While the company mentions remediation, they do not provide a specific example of what that looks like, which is the detail required for this answer option

p. 10 "Our Buying and Procurement teams identify a selection of focus brand partners and suppliers, including those which are higher risk, and request they complete our Sustainability Self-Assessment Questionnaire (SAQ). We evaluate the responses and agree follow up actions where necessary"