Through our supply chain audits, we have identified 1,349 non-compliances with our requirements, the majority of issues concerning health & safety (54%), working hours & remuneration (21%), management systems (9%) and environment (7%). Our procurement and sustainability teams directly engage with suppliers to ensure the closure of all issues within appropriate timescales. Of the issues identified, 82% are closed, and we will continue to work with suppliers to close those remaining. No specific incidents of child or forced labour have been identified; however, issues were raised within these areas regarding the absence of policies and processes, which we have worked with our suppliers to develop and implement.6

In 2016, we audited 13 of our 31 facilities located in high-risk geographies, identifying 130 non-conformances with our requirements. The three most common issues identified concerned health & safety (68%), working hours (10%) and remuneration (9%). We promptly remediate any areas of non-compliances and have internal processes to monitor progress. In 2016, 84% of the issues raised were satisfactorily resolved with action plans in place for the remaining issues.In 2016, we identified two non-compliances with our ‘No forced labour’ clause at our facility in Bahrain. The issues concerned the withholding of passports without the consent of sub-contracted labour provided by a third party. We identified this through an internal review and immediately remediated the case.5

However, should we believe a party is not providing appropriate support to remedy issues, we will immediately terminate our business relationship with them.4