introduction of effective grievance mechanisms p.6

"Human Rights Escalation and Remediation Policy

This document details our human rights escalation and remediation requirements in line with The UN Guiding Principles on Business and Human Rights for instances of Non-Compliances found at supplier sites. It is understood that Ocado Retail may cause or contribute to an adverse impact that was not foreseen or prevented. If it is identified that Ocado Retail is responsible for such an impact, we will endeavour to remedy or co-operate in the remediation of the situation through legitimate processes and will therefore: -

-Fully co-operate in legitimate external processes aimed at addressing and resolving grievances directly and early

-Require that the companies with which we engage adopt grievance mechanisms to address possible human rights infringements

-Assure that the collaborative and multi-stakeholder initiatives in which we participate provide for effective grievance mechanisms and / or other measures of adequate accountability“ P.5-6

Since, human rights include forced labour. This has been considered.

pg. 6

“Human Rights Policy: This policy includes provisions forbidding any use of forced, bonded or involuntary prison labour, ensuring that workers are not required to lodge deposits or identity papers with their employer, that child labour shall not be used and that suppliers shall contribute to programmes that provide remedies for incidents of child labour that conform to the provisions of the relevant International Labour Organization (ILO) standards.”