'REMEDIATION

In line with our Ethical Sourcing Program, we support and monitor factories to ensure that the required corrective action plans have been put in place to address non-conformances. Any failure of our social and ethical audit requires a corrective action plan to be implemented. The supplier is to address the concerns before new orders can be placed. It is our preference to work with the supplier to address these issues to foster a positive and ongoing relationship with suppliers; with alternative sources of supply only sought where it is evident a supplier is unwilling or unable to adequately remediate concerns.' - 9

'We have developed remediation response plans to address any issues raised. Where issues such as forced or child labour are found through our audit program, we have stringent remediation processes in place. The process sets a minimum action plan (phased approach), with additional actions required as determined by the nature of the case. In all instances the interest of the victim is paramount and tailored to the specific needs of the victim. Child services and local authorities may be consulted to complement our framework, where applicable. The remediation process includes immediate actions such as removal of the victim from all work and ensure victim is in a safe place with basic needs such as food, accommodation and payment of stipend is in place. Contact and open dialogue with the victim’s parent, caregiver, family and/or support group is essential, particularly to ensure that the victim is aware of what is happening.' 9-10

Further information on remediation on page 10.

'MEASURING EFFECTIVENESS

Corrective action plans - 54 high risk issues were identified, most relating to excessive working hours. Detailed corrective action plans in place to address findings. We continue to work with suppliers to ensure that actions are implemented in a timely manner and are sustainable. We will terminate contractual arrangements where the supplier shows an unwillingness to remediate non-conformances identified' 14