Flex formally requests the supplier to develop and submit a
Corrective Action Plan (CAP) within seven days of the audit for critical deficiencies, and within one month for non-critical items. At the same time, to confirm that suppliers have put effective measures in place to correct critical deficiencies, Flex carries out a follow-up on-site audit. For non-critical items, the suppliers are required to provide objective
evidence that demonstrates the corrective action resolution. If corrective actions for non-critical items cannot be verified via the document review process, Flex’s Supplier CSER Team will conduct an on-site audit. However, Flex lacks effort in providing suppliers with continuous improvement programs or detailed correction action plans. It is unknown if the supplier failed to reach corrective action resolution, whether Flex is going to help them from their end.