We collect targeted key performance indicator (KPI) data that include
worker demographics such as the presence of foreign migrant workers and
sex-disaggregated data to monitor modern slavery and human trafficking
risks. In 2021, we continued to expand worker engagement via anonymous
mobile and web-based surveys to collect worker sentiment on job
satisfaction and working conditions. We also further refined our process in
investigating and responding to serious incidents or allegations including
forced labor related to our suppliers. A rubric detailing the risk and impact
areas guides and standardizes our decision-making and communications
with internal and external partners.
This is an example of effectiveness indicators, rather than business impact KPIs