p. 7 "With over 40 dedicated human rights specialists, based

across 10 key sourcing countries, we are well-placed

to gather on-the-ground intelligence through direct

engagement with suppliers and other relevant stakeholders.

This includes capturing the views of workers through

conversations, confidential interviews, and surveys. Where

we do not have on-the-ground capacity, we work with

a range of experienced partners, including consultants

and NGOs, who are supported by our commercial buying

and quality teams. In the past 12 months, COVID-19 has

continued to impact our ability to directly engage with

workers, despite the lifting of some restrictions. We

continue to explore creative solutions to enhance worker

voice as well as re-introducing in-person assessments

wherever possible, more detail of which is provided

on page 20. "