updated almost 8 years ago by Laureen van Breen
Source
Comments
Page 195, data not disclosed as outlined by indicator
See page 195 of the Annual Report 2014.
Compilation of relevant statements:
"Out of the 393 concerns reported in 2014, 133 are still
pending closure, especially those that were filed
towards the end of the year."
"Out of the 260 complaints investigated, 27% were substantiated after investigation."
"Substantiated complaints, i.e. complaints in which a breach of our General Business Principles was detected, were followed up with a range of disciplinary and corrective measures."
Calculation made:
260 x 0.27 = 70.2 complaints were substantiated and resolved.