P1.3 Access to privacy policies - Postpaid Mobile
About the data
The company should offer privacy policies that are easy to find and easy to understand.
Privacy policies address how companies collect, manage, use, and secure information about users as well as information provided by users. Given this, we expect companies to ensure that users can easily locate the policy and to make an effort to help users understand what they mean.
Methodology
We expect a company to take steps to help users understand the information presented in their documents. This includes, but is not limited to, providing summaries, tips, or guidance that explain what the terms mean, using section headers, readable font size, or other graphic features to help users understand the document, or writing the terms using readable syntax.
Note: Terms of Service are not included in this indicator since they are covered in separate indicators in the “Freedom of Expression” section.
Definition(s):
Privacy policies – Documents that outline a company’s practices involving the collection and use of information, especially information about users.
Easy to understand / understandable manner – The company has taken steps to help users actually understand the Privacy Policies. This includes, but is not limited to, providing summaries, tips, or guidance that explain what the terms mean, using section headers, readable font size, or other graphic features to help users understand the document, or writing the terms using readable syntax.
Potential sources:
Company privacy policy
Company data use policy