500 Server Error when trying to add a source website

Hi Alice,

Thanks for submitting a ticket. I am sorry to hear that you had problems uploading a source file via Wikirate.

The error can happen because some websites include flash animations and window pop-outs that prevent the page from being converted to a PDF file via our platform. The workaround is to save them as PDF files and then upload them as a source.

Please see this guide to find the steps to follow depending on your browser: https://wikirate.org/Saving%20a%20webpage%20as%20a%20PDF

Do not worry. It is easy!

Let me know if you have any questions.

Best regards,

Lucía