PG 4

"Access to remedy: reporting mechanisms"

"• not impede access to judicial or administrative remedies;

• acknowledge, investigate and document all complaints and grievances;

• undertake appropriate remedial actions where a complaint is legitimate;

• advise complainants of the remedial action promptly and document outcomes."

acknowledge, investigate and document all complaints and grievances;• undertake appropriate remedial actions where a complaint is legitimate;.4

Where a HRIA identifies a material risk, a Human Rights Management Plan is required to be implemented and reviewed annually, and must include employee and contractor training on compliance with our human rights commitments and the risks identified.3