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"With over 40 dedicated responsible sourcing specialists, based across nine key sourcing countries, we are well placed to gather on-the-ground intelligence through direct engagement with suppliers and other relevant stakeholders. This includes capturing the views of workers through conversations, confidential interviews and surveys. Where we do not have on-the-ground capacity, we work with a range of experienced partners, including consultants and NGOs, who are supported by our commercial buying and quality teams. In the past 12 months, COVID-19 has hindered our ability to interface directly with workers. We have instead relied more heavily on our partners who have established networks on-theground as well as worker voice technology such as &Wider."