p.132; b) Unknown, d) The base year is 2008, since this was the year in which the Company established its strategic commitment to the topic. e,f) The methodology used is that of the GHG Protocol. The complementary guidelines and conversion factor sources include: National Energy Balance (BEN, Brazil); 2006 IPCC Guidelines for National Greenhouse Gas Inventories; Hot Climate, Cool Commerce Report: A Service Sector Guide to Greenhouse Gas Management (WRI, 2006); AP-42 (Compilation of Air Pollutant Emission Factors – Volume I, Fifth Edition, January, 2005 revised edition); Petroleum Industry Guidelines for reporting Greenhouse Gas Emissions (IPIECA, OGP and API). Specific conversion factors for the fuels of a specific site are used when available and can be consulted with the Environment area through the Company website contact channel. g)Operational control