2016
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UniCredit Group
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Customer satisfaction survey results reported for organization (G4-PR5-a1)
Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about the organization as a whole?
Found on page 162 of the 2016 Integrated Report. To measure customer satisfaction UniCredit uses the TRI*M Index which was developed by industry leader TNS Infratest. It makes consistent comparisons with competitors as well as businesses from other industries, therefore looking at the industry as a whole.
Alexandra Satok.....2017-05-31 16:09:49 UTC